We do our best to accommodate everyone here at Mach7 Enterprises. When it comes to the support of your website we can assist you in a server issue such as helping connect you to your email or looking into the web server to determine if a website that’s not displaying is due to a server error. But when it comes to the software that our clients install on their accounts we may not be able to assist you in trouble shooting, unless it was software installed or that is maintained by Mach7 Enterprises. Please see our “Maintainer Plans” to see if we may have the right fit for you. If you are not on one of our Maintainer Plans please contact support for a quote to assist you.