We strive to provide excellent support to each of our customers. Please keep in mind that some services offered in the appointment schedule are not included in any plans that our current customers and clients have at this time. So there will be a small fee for those services. All services however are billed on a hourly bases, so when you submit for your appointment and you’re prompted for payment that payment is not for the full service, that payment is for the first hour. The rest will be billed after our support call, if additional billing is required.